Phone: UK +44 (0)17687 80400  |  stay@appletreeskeswick.com

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Covid-19 Info

Following the recent government announcements, we plan to reopen Appletrees Guest House on the 4th July 2020.

We want to assure you that the health, safety and security of our guests is our highest priority. Please take a moment to take note of how we are providing a safe environment to welcome our guests.

Please note: all Covid-19 policies are based on current UK government guidelines and are being constantly reviewed based on the latest advice. With that in mind, some of the information you receive at the time of booking may be out of date by the time you stay with us. Please check back on our Covid-19 update page for the latest information.

Cancellation Policy

Non refundable deposits will be taken at the time of booking as per T&C, if the guest needs to cancel due to Covid19 and gives 48 hours notice we are happy to transfer the deposit (or any monies paid) to a future booking up to the end of 2020.

Payment

Card details are stored at the time of booking and the final amount will be taken on the day of arrival, to minimise close contact with guests. If you intend to pay with a different card please advise us.

Risk assessments

We have done risk assessments for all aspects of our guest house, as well as training, and putting new policies and working practices in place in place. The safety and wellbeing of our guests and staff are always prioritised.

Cleaning

All areas are cleaned daily to a high standard using sanitisers and disinfectant, particularly paying attention to touch areas such as door handles and hand rails. Rooms will be deep cleaned on check out using steam cleaning methods as well as maintaining our usual high standards. During your stay, to help avoid cross contamination, we will not be entering your room unless you ask us to do so. Doors and windows will be left open wherever possible to help disperse any possible droplets and keep fresh air circulating.

PPE, Signage and Sanitising Stations

We have invested in PPE, and any contact with guests we will be wearing either a mask or face shield. We have cotton gloves to serve food, and separate aprons for cleaning. There will be signage to help remind us all to social distance, and we are installing sanitising stations at the front door and outside the dining room. Hand wash provided in the rooms has antibacterial qualities.

Breakfast

We will be unable to seat everyone in our breakfast room due to social distancing rules.We plan two sitting of three rooms each. One at 8am – and the other 8:45. Breakfast will need to be pre-ordered, and the first sitting will need to leave the room by 8:40. We are unable to offer the breakfast buffet, but there is an option to order the items, such as fruit and yogurt on the pre order form. We will continue to offer the guest lounge as an option for dog owners. We also have created a takeaway breakfast menu which can be ordered from 7:30am. All orders need to be completed the night before.

Policies and procedures will be regularly reviewed following government Guidelines.

If there are any questions about your stay please feel free to contact us.

Thank you for your patience and cooperation during these difficult times